Refund policy

Last updated: October 7, 2026

At Vergelegen, we take pride in the quality of our wines and products and want you to be completely satisfied with your purchase.

Returns

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery at winetasting@vergelegen.co.za, quoting your order number and details.

Unopened products may be returned for a full refund if:

• The incorrect product was supplied;
• The product arrived damaged; or
• The product is defective.

Refunds

Once the returned product has been received and inspected, we will notify you by email regarding the status of your refund.

Where approved, refunds will be processed to the original payment method used for the purchase. Refunds may take up to three weeks to reflect, depending on:

• Transit time for the return shipment;
• Return processing time; and
• Banking processing times.

For any return or refund queries, please contact winetasting@vergelegen.co.za.